DialMyApp offers a valuable, unique program for the Telecommunication market.
Our Mobile Operator program includes an individualized graphical menu (Visual IVR) displayed on your customers’ cell phones when they call your call center.
We then redirect your caller to your existing online services (your website), your Mobile App, Chat, and should you choose, even to your IVR, there through an intuitive, user-friendly, click-to-action menu your customers might select to view their bill, make a payment, change their plan, and much more.
Mobile Operators’s benefits
- Increase customer engagement
- Reduce cost – significant cost reduction of the call center(s): Over quarter of the calls diverted to the online business services.
- Incremental revenue – actionable up-sell opportunities: Large percentage of the callers click the promotion banner to check the various the business offering.
- DialMyApp is a turnkey cloud-based Visual IVR solution quick to deploy (two to four weeks) and low-cost to implement.
- Improve perception: innovative to business customers and consumers.
- Strengthening relationships: strengthen the connection with customers.
- Global reach: penetrate foreign markets with multilingual service.
- Big Data: additional consumer’s behavior data.
- Improve Service: Support 24×7.
- Location and TOD sensitive: dynamic user interaction.
- Multilingual: serving in consumer’s own language.
- Unique competitive advantage.
- Push notifications for identification/ authentication.
- TOD and location sensitive
- User Authentication.
Case Study: 012 Mobile
- 80% of all requests from the call center can be wielded via a first class self-service system.
- Owning modest operational budget.
- Mandatory multilingual support: Hebrew, English, Russian and Arabic.
- 49% of all callers use 012 Mobile On-Line services. I.e. don’t talk to CSR.
- 10% of callers click the promotion banner.
- DialMyApp has brought substantial saving to call center operational cost.
- 012 Mobile customers feel that they are now better served.
- Revenue increase, as customers select the banner promotion.
*** assuming avg. call-to-serve cost is $5.00
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