DialMyApp offers a valuable, unique program for the Financial Services market.
Our Financial Services program includes an individualized graphical menu (Visual IVR) displayed on your customers’ cell phones when they call your call center.
We then redirect your caller to your existing online services (your website), your Mobile App, Chat, and should you choose, even to your IVR, where using an intuitive, user-friendly, click-to-action menu your customers might select to check account balance, make payment, deposit checks, and much more.
Financial Services’ benefits
- Increase customer engagement
- Reduce cost – significant cost reduction of the call center(s): Over quarter of the calls diverted to the online business services.
- Incremental revenue – actionable up-sell opportunities: Large percentage of the callers click the promotion banner to check the various the business offering.
- DialMyApp is a turnkey cloud-based Visual IVR solution quick to deploy (two to four weeks) and low-cost to implement.
- Improve perception: innovative to business customers and consumers.
- Strengthening relationships: strengthen the connection with customers.
- Global reach: penetrate foreign markets with multilingual service.
- Big Data: additional consumer’s behavior data.
- Improve Service: Support 24×7.
- Location and TOD sensitive: dynamic user interaction.
- Multilingual: serving in consumer’s own language.
- Unique competitive advantage.
- Push notifications for identification/ authentication.
- TOD and location sensitive
- User Authentication.
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